Privacy Policy

This Privacy Policy explains how Naobet Casino may handle personal information when you visit the website, create or use an account, contact support or use our services. We aim to manage personal information responsibly, transparently and only for legitimate business, security and legal purposes. By using the website, you acknowledge that information may be collected and used as described in this Policy. If you do not agree with this Policy, you should consider whether you wish to continue using the website and its services.

Naobet Casino holds a gaming licence issued by the Gaming Board of Anjouan, Licence No. ALSI-152406028-FI2, and is registered in the Autonomous Island of Anjouan, Union of Comoros, under registration number 15684.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you request. Naobet Casino may collect information provided directly by you, information generated when you use the website, and information received from service providers or other lawful sources. We seek to collect information that is reasonably necessary for the relevant purpose.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and responsible gambling settings. We may also ask for information needed to confirm your identity, age and eligibility to use the services.

Verification and compliance information

To verify an account and protect the website, we may handle copies or details of identity documents, proof of address, information about the source or suitability of funds, and records of verification checks. We may also handle information relating to account security, suspicious activity, fraud prevention, responsible gambling and the prevention of unauthorised or unlawful use.

Payments and transactions

We may collect records about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment processing may be provided by specialist third parties. Those providers may handle payment information under their own privacy notices. Transaction information may be used to process requests, reconcile accounts, investigate disputes and meet legal or security requirements.

Device, technical and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring pages and interaction information. This helps us operate the website, understand performance, identify faults and protect accounts and systems.

How and why we use information

Naobet Casino may use personal information for purposes reasonably connected with providing and managing the services. This may include the following:

Creating, verifying, maintaining and administering player accounts.
Processing deposits, withdrawals, wagers and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Confirming identity, age and account details, and completing verification checks.
Detecting, preventing and investigating fraud, money laundering, abuse, collusion, cheating, account takeover and other unlawful or prohibited activity.
Protecting the security, reliability and integrity of the website, payment processes and information systems.
Applying responsible gambling measures and helping identify activity that may require attention or support.
Sending service messages, account notices, security alerts and other communications needed to operate the account.
Sending marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
Improving website content, functionality, usability, security and customer experience.
Creating aggregated or de-identified information for reporting, analysis, testing and operational planning.
Meeting applicable legal, regulatory, tax, accounting, court, government or law-enforcement requirements.

We may use information where it is needed to provide a service you request, to protect legitimate operational and security interests, to comply with a legal obligation, or where you have given consent. Where consent is used for marketing or another optional purpose, you may withdraw it as described below. Withdrawing consent does not affect processing based on another lawful reason or processing that has already taken place.

Information sharing

Personal information may be shared with carefully selected service providers that help operate the website and services. These may include payment and financial service providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support providers, professional advisers and communication providers.

Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, protect rights or safety, investigate suspected wrongdoing, or support a business change. Service providers may process information in Australia or another country, depending on the service and how it is delivered. Where information is handled by a third party, we expect appropriate confidentiality and security measures to be applied. Third parties may have their own privacy policies, which you should review where relevant.

Accuracy and voluntary information

You should provide information that is accurate, complete and current when creating or managing an account. Inaccurate information may affect verification, payments, account security or access to services. Some information is required to provide casino services or meet legal and security obligations. If you do not provide requested information, we may be unable to create an account, complete verification, process a transaction or respond fully to a request.

Cookies, storage and information security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on your device that can help remember settings, keep sessions working, support security, measure website use and understand how features perform. Some cookies may be necessary for account access and core website functions, while others may support analytics, preferences or marketing.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the availability, security or performance of some website features. Your browser may allow you to delete existing cookies, receive warnings before cookies are stored or prevent certain categories from being used.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications, staff permissions and security reviews. No website, online service or method of transmission is completely secure, so we cannot guarantee absolute security.

You are responsible for keeping your login credentials confidential, using a suitable password, protecting your devices and signing out when appropriate. Do not share passwords or security codes with other people. If you believe your account or information may have been accessed without permission, contact support promptly through the available support channels.

Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including account administration, security, dispute handling, reporting and record keeping. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@naobet-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request. This is a security measure designed to prevent information being disclosed to the wrong person.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
Deletion: ask us to delete personal information that is no longer needed or that we are not required to retain.
Marketing consent: withdraw consent to promotional communications by contacting support@naobet-casino.best or by using an unsubscribe option included in a marketing message where available.

A request may be refused, limited or delayed where permitted or required by law, including where information must be retained for legal, security, fraud-prevention, dispute-resolution or responsible gambling purposes. If deletion is not possible, we will aim to explain the general reason. Closing an account does not automatically remove all information from our records.

Marketing choices

You can choose not to receive optional marketing communications. If you no longer want to receive promotional messages, contact support@naobet-casino.best or use the unsubscribe function included in the message where available. You may still receive essential service communications, such as security notices, account updates, transaction messages and information needed to provide the services.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be made available on the website. Where appropriate, we may provide additional notice about material changes. You should review this page periodically so you remain informed about how information may be handled.

If you have questions about this Privacy Policy or how your personal information is handled, contact support@naobet-casino.best.